Conditions of Sale
1. Payment
Buildings remain the property of Titan Garden Buildings until payment is received in full.
2. Monies
All outstanding monies must be paid on or before delivery by credit/debit card, bank/building society cheque or cash. Personal cheques must be presented well before delivery, in time to clear.
3. Non Payment
Unless payment is received upon completion, we reserve the right to charge 3% interest over the bank base rate until payment in full is received.
4. Delivery Due Date
Buildings will be supplied on the due date agreed, whenever possible. We cannot be held responsible for circumstances beyond our control, i.e. traffic jams, breakdown or illness.
5. Postponement
If you postpone within 5 working days for reasons beyond your control we will recover all reasonable losses incurred.
6. Cancellation
Once you have placed your order and paid a deposit and you then cancel your order before it is delivered or installed (if you select this option) you must pay a total of 50% of the order value as a cancellation fee including your original deposit e.g. you will need to pay a cancellation fee of 40% of the order value if you pay a 10% order deposit.
7. Check your order
Please check your order form is completed correctly and sign it. If you are in any doubt, please contact us and we will do what we can to help. The customer is responsible for any errors written on the order form.
8. Access to premises
Access must be sufficient for us to carry panels from our vehicle to your site – if in doubt please ask. We are unable to lift panels over fences, hedges or buildings. When placing your order you must tell us of any restrictions i.e. height, ‘through the house’ (which should be a straight run), sharp bends or steps. For difficult access it may be possible to make ‘split panels’ for which a charge of £25 per panel will apply.
9. Difficult access
If your site is more than 46m (150ft) from, or more than 3m (10ft) above or below the unloading point, you must provide assistance unless we have been notified in advance.
10. Parking
If the installer cannot park (i.e. due to restrictions or congestion), a suitable solution must be provided. Any additional costs incurred are the liability of the customer. If you reside within the London congestion zone you are liable for this cost.
11. Delivery Drops
‘Delivery Only’ orders will be to the front of your premises only. Timed delivery drops will be charged at double the delivery price.
12. Your shed base
Your base must be hard, level and large enough to accommodate your building. Please ask for our advice, or print the advice sheets on the website (www.titangardenbuildings.com).
13. Space around the shed
We need at least 1ft clearance all-round the building to erect it, and for the roof overhang. There must be no trees or bushes restricting access or erection.
14. Recall charges
If your base is not satisfactory, we cannot access the site or if there are no suitable parking provisions we will recover reasonable losses incurred due to the aborted delivery. Alternatively we can leave the building for you on a delivery only basis.
15. Loss of guarantee
If you insist on the shed being erected against our advice, then we will only do this on your written instruction. We are unable to provide a guarantee under these circumstances and you shall accept full responsibility for any defects which may arise.
16. Without floor fitting
Any buildings without floors should be secured to your base. Titan Garden Buildings can do this by prior arrangement, for which there may be a charge of 20% of the building cost.
17. Wood movement
All timber is checked for quality before delivery, but as wood is a natural product we cannot accept responsibility for timber shrinkage, cracking or warping after the building has been erected. Movement tends to happen within the first six months of the shed’s life.
18. Your help
Every effort is made by Titan Garden Buildings to ensure that everything runs smoothly from the placing of your order until your shed is delivered and erected to your satisfaction. Your co-operation is greatly appreciated. If you have any queries at any time please contact the factory at Ripley on 01483 224186 and they will do all they can to help. Or visit www.titangardenbuilding.com for more information.
19. Customer responsibility
Customers are responsible for the health and safety of operatives at their residence e.g. unsafe access; faulty manhole covers; animals that cause harm; faulty water, electric or gas pipes; debris. It is the customer’s responsibility to ensure there are no obstructions or valuable possessions hindering access to the site.
20. Prices
We reserve the right to change prices at any time.
21. Our Products
Products may vary slightly from their pictures. The images of the products in our brochure and our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure or on our website accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website and in our brochure, are subject to reasonable levels of tolerance.
22. Order changes
If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We generally do not accept changes later than 28 days prior to an agreed delivery date.
23. Refunds
We can’t offer refunds or exchanges, unless faulty or not as described, on any of our products that have been personalised & manufactured to your specific order.
24. Registered Office
Titan Garden Buildings Ltd. Sinclair Cottage, Portsmouth Road, Ripley, Woking, Surrey GU23 6EW. Company Registration No 05760433. England VAT Registration No. 397317165.
